From our customers...

I don't believe McArees use the Post Office to deliver! I think they use wee Scottish pixies that have sacks filled with fairy dust.....their post is so quick ;) ♥

Tracy Reynolds

Whereas I’m unlikely to ever make it to one of their B&M stores. It’s higly unlikely that my orders are filled by the same person each time, but each order has been despatched very quickly (even the one I placed where they didn’t have enough of the colour required to complete it - a very swift email exchange sorted that out for me) and has been in my sticky little mitts in under 3 days (and that includes weekends). Given the amount of time it takes Amazon orders to reach me (whether I take the free shipping, or elect to pay the postage) they could learn a lot from McA.

Somebody-else (Ravelry)

Totally agree, McA is awesome! I haven’t used their online shopping site - yet, but the shop in Edinburgh is pretty nice. I don’t know the name of the lady who served me but she was very helpful and looked up a pattern booklet for me to see. If ever I go back to Edinburgh that is definitely a shop I’ll return to.

Bonnyalma (Ravelry)

Can I just say, I am very impressed with the service that I receive from you and you should all congratulate yourselves. You have a fantastic stock range and always seem to have whatever I have ordered in stock, it arrives promptly and all in order. There are many internet based companies that could learn a thing or two from you. Living in the countryside and miles away from the nearest wool shop, you certainly make it easy to satisfy my knitting habit.

Keep up the good work!

Hi All,

I am a new customer and would like to congratulate you on your excellent service.
I ordered my wool on a Thursday, to my amazement it was dispatched within a couple of hours (I received the e-mail confirmation) and it arrived on Saturday. Thank you for the wonderful service, I will definitely tell my friends how good you are.


Just a quick note to say how much I enjoyed the Tunisian Crochet course on Saturday 19th November 2011. The tutor, Carol Meldrum was superb, making for a fun and very successful day. May I also mention your staff member Donna who took part in the course too. She was good company and welcomed us with tea and coffee.  I hope it is not too long until I can manage to get to another of your courses.

Thank you,

Thank you for both the lovely wool and the extreme speed of delivery, that was very exceptional, great stuff. I have been a customer in the Falkirk shop for a number of years and it is a pleasure to go in and get Julia's advice on knitting. She is always pleasant and welcoming and I enjoy going to Falkirk shop; I do not shop in Dunfermline despite it being nearer. I saw your offer browsing on my computer and decided to treat my husband. Thank you and all staff again.

Regards from Ann


I just wanted to write a quick note to thank you for your stellar service. I have received prompt email replies from both Emily and Jessica in response to queries about my order, and was particularly pleased that Emily included a note about the Soft Lux. It can be a bit daunting ordering a yarn you've never encountered before, so I was pleased to know I made a good decision - and indeed, the yarn is lovely! I keep coming back to McA for the fantastic free delivery (is it even possible to spend under £10 in a yarn store?!) and the speedy arrival of packages, but now I will be a return customer for the fantastic customer service and interaction, and I've made sure to recommend you to others!

It might be just a small gesture, but in the somewhat faceless internet retail business it's really lovely to get a personal touch. Thank you so much.


Hi there,

Just wanted to say how impressed I am with the service you offer.  I placed my first order online on Friday and the parcel arrived mid-morning on Saturday.  Given that the wool was already competitively priced and there being no additions for postage I feel I made an excellent choice from the many companies who sell online.

I will be very happy to recommend,


Your extra effort is much appreciated.  So many businesses can't be bothered these days!  Didn't really expect an answer, so am pleasantly surprised to find good, old-fashioned customer service alive and kicking.

Many thanks to all,

This is just a little "thank you" for the speedy delivery of the wool which I ordered yesterday, this was handed to my by our postman earlier this morning.  I shall of course be ordering wools in the future from you.

Thanking you once again,
Sincerely, Linda

I just wanted to say thank you soooooooooo much!  I was devastated when I realised I was 2 or 3 balls short to be able to finish off the jacket I'm currently knitting and that the wool had been discontinued.  I'd bought it about 3 years ago, and only just realised that I wouldn't have enough.

I am delighted with your service - my order was despatched immediately, and the wool was cheaper than the original yarn I bought.  I am so grateful that you took notice and provided me with the same lot number as my original wool - the extra effort to check is greatly appreciated.

The website was enticing and easy to use - I can't wait to get this jacket finished now so I can browse your wares for a new project to start!

I will certainly be recommending you to my friends and fellow knitters and will be purchasing my knitting supplies through you from now on.  I just wish you were closer - your shop looks like knitters' heaven!



I've just received my first order from you, and wanted to email and tell you how impressed I have been with your service.  I've only just started knitting, and have almost completed a cardigan for my 3 year old son.  I was anxious to ensure I had something to start on once it was all sewn up, and your parcel arrived today.  I am really excited to start my own cardigan with the wool and pattern from today's parcel.  Thank you once again for an excellent service.  I will be recommending you to my mum, who does lots of knitting!

Best wishes from a very happy customer,

Just to say thank you very much for a quick, courteous and efficient service, the delivery has already arrived, well packed and perfect.

I'll be back!